Last Updated: June 10, 2024
At Island Cat Souvenirs, we take pride in offering high-quality products that celebrate Japan's famous cat islands. We want you to be completely satisfied with your purchase. This Refund Policy outlines the process for returns, exchanges, and refunds.
1.1 Standard Return Period
Most products can be returned within 30 days of delivery for a full refund of the purchase price, provided they meet our return conditions listed below.
1.2 Return Conditions
To be eligible for a return, your item must meet the following conditions:
1.3 Non-Returnable Items
The following items cannot be returned:
2.1 Standard Refunds
If your return meets our eligibility requirements, we will issue a refund to your original payment method for the full purchase price of the item. Shipping costs are generally non-refundable, except in cases where items are defective or we made an error.
2.2 Exchanges
If you wish to exchange an item for a different size, color, or design, please follow our return process and place a new order for the desired item. This ensures that your preferred item remains in stock during the return process.
2.3 Store Credit
In some cases, particularly for returns made after the 30-day window but within 45 days, we may offer store credit instead of a refund to your original payment method. Store credit is valid for one year from the date of issue.
2.4 Defective or Incorrect Items
If you receive a defective item or an item different from what you ordered, please contact our customer service team immediately. We will cover return shipping costs for defective or incorrectly shipped items and provide either a replacement or a full refund, including original shipping costs.
Contact our customer service team at returns@islandcatsouvenirs.com or call +260272386823 to request a return. Please include your order number and the reason for your return. You will receive a Return Authorization Number (RAN) which must be included with your return.
Pack the item(s) securely in the original packaging if possible. Include all accessories, manuals, and free gifts that came with the item. Write your RAN on the outside of the package and include a copy of your receipt or packing slip.
Send your return to:
Island Cat Souvenirs - Returns Department
7661774 千葉県鈴木市西区鈴木町廣川10-2-6
Japan
We recommend using a tracked shipping service as we are not responsible for items lost in transit during the return process. You are responsible for return shipping costs unless the item is defective or we made an error.
Once we receive your return, we'll inspect the item(s) and notify you of the status of your refund. If approved, your refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear on your statement.
| Stage | Estimated Timeline | Notes |
|---|---|---|
| Return Processing | 1-3 business days | After we receive your return |
| Refund Processing | 1-2 business days | After return is approved |
| Credit Card Refund | 5-10 business days | Depending on your card issuer |
| PayPal Refund | 1-3 business days | May appear immediately |
| Bank Transfer Refund | 5-7 business days | Varies by financial institution |
| Store Credit Issuance | 1-2 business days | Sent via email |
Please note that the actual time to receive your refund may vary depending on your financial institution. If you have not received your refund after the estimated time frame, please contact our customer service team.
For international returns, the same eligibility requirements apply, but please note the following:
6.1 Manufacturer's Warranty
Many of our products come with a manufacturer's warranty. If your item develops a defect after the 30-day return period but within the warranty period, please contact us for assistance with a warranty claim.
6.2 Required for Warranty Claims
6.3 Warranty Exclusions
Warranties typically do not cover damage from:
7.1 Order Cancellations
You may request to cancel an order before it ships by contacting our customer service team immediately after placing your order. Once an order has entered the shipping process, it cannot be canceled.
7.2 Refund for Canceled Orders
If we are able to cancel your order before it ships, a full refund, including any shipping charges, will be issued to your original payment method.
8.1 Items Purchased with Discounts
Items purchased during sales or with promotional discounts are eligible for returns under the same conditions as regularly priced items, but will be refunded at the actual price paid (after discounts were applied).
8.2 Free Gifts and Promotional Items
If you received a free gift or promotional item with your purchase, you must return the free item along with the qualifying purchase if you wish to return the original product.
8.3 Limited Edition or Special Release Products
Limited edition products may have special return conditions, which will be clearly indicated on the product page at the time of purchase.
We reserve the right to limit or refuse returns from customers with a history of excessive returns, which may indicate abuse of our return policy. If we identify an unusual return pattern, we may contact you to discuss the situation before processing future returns.
If you received an item as a gift and wish to return it, the following conditions apply:
We may update this Refund Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. The updated policy will be effective as soon as it is posted. We encourage you to review this Refund Policy periodically to stay informed about our return practices.
If you have any questions about our Refund Policy, please contact our customer service team:
Email: returns@islandcatsouvenirs.com
Phone: +260272386823
Hours: Monday-Friday, 9:00 AM - 5:00 PM (Japan Standard Time)
Address: Island Cat Souvenirs
7661774 千葉県鈴木市西区鈴木町廣川10-2-6
Japan
Thank you for shopping with Island Cat Souvenirs. We appreciate your business and are committed to providing you with the best possible shopping experience.